Privacy Policy

Last updated: February 2025

1. Introduction

By using VoxyDent, you consent to the information collection practices outlined in this policy. If you do not agree, please do not use the platform.

2. Information We Collect

We gather the following types of information:

  • Account details (name, email, credentials)
  • Clinic information (practice name, address, hours, dentist details)
  • Call information including telephone call recordings, AI-generated transcriptions, and extracted appointment details
  • Usage metrics (pages visited, features accessed, session length)
  • Payment data (processed through an external provider; full card numbers are not stored internally)
  • Technical information (IP address, browser type, device data, cookies)

3. How We Use Your Information

We use collected data to:

  • Operate the voice receptionist service and transcribe calls
  • Improve AI models through anonymized pattern analysis
  • Process payments and communicate updates
  • Maintain platform security and meet legal obligations

4. Data Sharing and Third-Party Services

Information is shared with the following service providers:

  • ElevenLabs — voice AI processing
  • Twilio — telephony infrastructure
  • Stripe — payment processing
  • Clerk — authentication services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage and Security

Data is stored in Frankfurt, Germany (EU). Protections include encryption, access controls, regular security assessments, and restricted personnel access.

6. Data Retention

Data is retained while your account is active or as required for service provision. Upon account deletion, data is removed or anonymized within 30 days, except where legal retention obligations apply.

7. Your Rights (GDPR)

You have the right to:

  • Access your personal data
  • Request rectification of inaccurate data
  • Request erasure of your data
  • Data portability
  • Restrict processing
  • Object to processing

To exercise any of these rights, contact us at privacy@voxydent.com.

8. Cookies

We use essential cookies (required for sessions, non-disableable) and analytics cookies (disableable) for understanding usage patterns.

9. Changes to This Policy

Updates will be posted with a revised date. We encourage you to review this policy periodically.

10. Contact

For privacy-related questions, contact us at privacy@voxydent.com.